Arriving passengers will be met at the aircraft and escorting in a VIP car inside the airport . Proceed to baggage reclaim via Immigration, passport control and customs control . Assistance to identify and lift reclaimed baggage. Proceed to landside: Arrivals area if the passenger is being met. Car Parks - assistance to lift baggage and/or mobility equipment in to the vehicle (staff should not be expected to lift the disabled person in to the vehicle). Bus/taxi pick-up area - assistance with baggage and/or mobility equipment as required.Wheelchairs are available at all times and can be requested when booking your reservation. You will be able to remain in your wheelchair until you are at the aircraft for boarding. Your wheelchair will be available at the aircraft as soon as you disembark.Car Parking spaces for passengers with disabilities are available at the front of the airport car park. These are available on a first come, first served basis and cannot be reserved. Terminal Facilities The departure lounge, with restaurants, bars and lounge area, and Airport Security are all located on the first floor and are accessible by lift.Toilets for passengers with disabilities are available on the first floor, the departure lounge and Arrival areas. Israel Airport service provide assistance to passengers and wheelchairs up to the aircraft door or the arrivals hall , this makes for a smooth, efficient and convenient boarding/disembarking for passengers. Airport transportation service, which is operated inside the terminal provide a direct link between Israel top destinations and Ben Gurion Airport.
Departing Passengers With Special Needs
Departing passengers will be met at the terminal gate . Assistance services on departure, please follow the procedures below .Departing Passengers communicate your arrival at the airport and request assistance as follows: from the car park :on arrival call us or arrange a meeting point at the gate. A member of staff will then meet you in the car park if required. Meeting Inside the Terminal : meeting at the main terminal desk, at gate 32 next to the information desk .Seating is provided next to the main terminal desk for passengers to be seated while they await assistance. Support and assistance is available as follows: Lifting baggage and/or mobility equipment out of the vehicle (staff should not be expected to lift the disabled person out of the vehicle). Movement from the collection point to check-in. Checking-in and registering baggage. Proceeding from the check-in desk to the aircraft, with completion of immigration, passport control , customs and security procedures. Moving to the toilet facilities if required. Accessing the Terminal facilities: VIP lounge , money exchange, cafés,duty free, if required, and where time permits. Where a customer prefers to explore the Terminal facilities without escort, a place and time (bearing in mind boarding time, security queues, etc) will be agreed to meet and proceed to the Gate. Wheelchairs are available at all times and can be requested when booking your reservation.Israel Airport service provide assistance to passengers and wheelchairs up to the aircraft door or the arrivasl hall . This makes for a smooth, efficient and convenient boarding/disembarking for passengers.