Arriving Passengers
On arrival we offer fast and discreet service, assisting with all processes right from the moment you land to your final destination.This includes full assistance with immigration, security and customs, organising baggage porters,chauffeurs and airport transfer .Please click here for details of airport specific services.
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Departing Passengers
The departure service is expedited though all check-in and security processes at the airport with minimum fuss and delay. Our service begins before you arrive with pre-check in. You will be met from your vehicle and fast-tracked through all airport procedures, to the aircraft gate. Please click here for details of airport specific services.
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Baggage
Please make sure that you do not leave your baggage unattended at any time.The baggage storage and lost and found room is located at the western ("kerem") short-term parking lot on the ground level (G). The service is free of charge.Opening Hours: Sunday to Thursday - 08:00 to 20:00. Friday - 08:00 to 15:00. Saturday Night - 20:00 Until Midnight Tel: 03-9754436. Mail: Lost&F@iaa.gov.il
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Customs
There is a two-lane customs transit system, one green and the other red, at Ben Gurion Airport and the various Crossing Points.Visitors who do not have goods to be declared may go through the green lane at the exit from the passenger arrival hall.
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Disabled Passengers
Israel airport service welcomes passengers with special needs. We provide assistance to passengers and wheelchairs up to the aircraft door or the arrivals hall . This makes for a smooth, efficient and convenient boarding/disembarking for passengers. You must ensure that you pre-notify and specify your needs when you book your reservation.
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Meet & Assist
Special meet and assist team consist of a well trained and experienced employees who are catering for passengers with special needs and whether you need a friendly face in a foreign land, or for a quick and efficient fast track service for business traveler, we have just the right service for you. We provide comprehensive support at Ben Gurion Airport with care and respect.
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Passport Control
Visitors to Israel require a passport that is valid for the next six months. You will be asked to complete an entry form during the flight. It is important to fill it in accurately and retain a copy for the end of your tour of Israel.
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Security Check
Airport Security checks are routinely carried out for your protection and safety. Expect to be asked about the contents of your luggage and whether you packed your bags yourself and were they in a supervised place before reaching the airport. Do not take any mail, packages or unknown items from anyone before or after arriving at the airport.
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VIP Lounge
Exclusive and unique V.I.P service at the “Arbel” Lounge at Terminal 3, for arriving passengers.At the new and exclusive “Arbel” Lounge, you will be offered all the check-in services, including Security and Passport Control by the lounge staff. As a guest of the lounge you will enjoy a pleasant, relaxed and respectable atmosphere including refreshment, hot/cold beverages.
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VIP Service
VIP Service at Ben Gurion Airport offers immediate check-in stress-free travel and no waiting at counters. Expedited process when entering and departing Israel straight from the aircraft through security check,passport control , registration and customs , without the need to queue. Convenience and comfort in the lounge prior to the departure or arrival of your aircraft (*with additional charge) . You don’t have to worry about anything – we will arrange everything for you. Contat us 24 hours 7 days a week.
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